TheMoodShirt.com Privacy Policy
Effective Januare 1, 2004
TheMoodShirt.com values its customers and respects their privacy. We collect customer information in an effort to improve our customers' shopping experience and to communicate with our customers about our products, services, contests, and promotions. TheMoodShirt.com recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide us online to third parties. However, we do share your information with third parties under certain circumstances.
This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, contact us via email at customerservice@TheMoodShirt.com.
If our information practices change in the future, we will let you know by posting the policy changes on our website or by communicating directly with you. We will let you know of any such changes before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to choose not to participate, and to remove yourself from any new use of your information.
What kind of information does TheMoodShirt.com collect?
How does TheMoodShirt.com use my information?
How does TheMoodShirt.com protect children's privacy?
Does TheMoodShirt.com share my information with third parties?
What are cookies? How and why does TheMoodShirt.com use cookies on its site?
How does TheMoodShirt.com make sure my order information is secure?
We collect information -- such as your name, email address, mailing address, phone number, and credit card number -- that you provide to us when you place an order, and when you save your info with us or participate in a contest, promotion, or survey. We also maintain a record of your product interests and purchases online and in our stores. We may acquire customer names and mailing addresses for select postal mailings from third parties.
How does TheMoodShirt.com use my information?
When you make a purchase at TheMoodShirt.com, we use the information you provide us to process your order. We will also send you an email message confirming that your order has been received and another to let you know when it has been shipped. Additionally, we may need to contact you via phone, postal mail, or email if we have other questions regarding your order.
If you purchase from us online, we will also send you notices about our products, services, contests, and promotions through email or postal mail. Don't worry -- if you have previously asked to be removed from our email list, we will not send email notices about our products, services, contests, and promotions if you place an order. Please note that it may take six to eight weeks for our systems to be updated when unsubscribe requests are made.
When you save your info with us -- online, over the phone, or at one of our retail stores -- you will be automatically signed up to receive email messages from us regarding our products, services, contests, and promotions. However, if you participate in a contest or promotion, you may choose whether or not to receive email messages from us regarding our products, services, contests, and promotions. Please note that you may still receive information from or about TheMoodShirt.com in connection with the contest or promotion. From time to time, we may also send you email messages to help us learn more about your shopping preferences. In addition, we maintain a record of your product interests and purchases to help us improve our site design and your shopping experience.
To serve you better, we may combine information you give us online and in our stores, as well as information about your product interests and purchases. In addition, we also may combine information you provide with demographic information that is publicly available. We use that combined information to enhance and personalize your shopping experience, and to communicate with you by email or postal mail about TheMoodShirt.com products, services, contests, and promotions that may be of interest to you. If you do not want us to use your information as described above, please contact us via email at customerservice@TheMoodShirt.com.
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us about our products, services, contests, or promotions via email, postal mail, or phone, please contact us via email at customerservice@TheMoodShirt.com. Please be sure to include your email address, full name, and password. It may take up to eight weeks to complete your request.
We at TheMoodShirt.com understand your concerns regarding your children's access to the Internet and the Internet's access to your children. We, too, are concerned about children's safety online. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior, verifiable parental consent.
If we become aware that an individual who has joined our email list or who has saved information with our websites is under the age of 13, we will remove his or her personally identifiable information from our files.
Does TheMoodShirt.com share my information with third parties?
We contract with third parties to assist us in maintaining and managing our customer information, to fulfill promotions, and to communicate with our customers. However, we do not authorize any of those third parties to use your information in any other way. In addition, when we team up with another company to offer or provide products, services, contests, or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to fulfill contractual or promotional obligations and to identify future promotional opportunities. When we offer contests and promotions, or join with another company to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information in order to participate. That information may then be used by us and the other company to notify winners or to fulfill promotional obligations.
We may occasionally participate in script, loyalty, and other similar programs. Scrip programs allow you to instruct TheMoodShirt.com to divert a percentage of the amount you spend at TheMoodShirt.com to participating schools and other non-profit organizations. Loyalty programs allow you to earn "points" on purchases at TheMoodShirt.com, which you may then use toward certain rewards offered by the loyalty programs in which you participate.
If you choose to participate in any script, loyalty, or other similar program in which TheMoodShirt.com is a participating vendor, the company administering the scrip, loyalty, or other similar program (collectively, the "scrip company") will or should ask for your consent to have TheMoodShirt.com or our credit card processor(s) share with the scrip company information regarding your TheMoodShirt.com purchases. This information will include your credit card number and the date and amount of your purchase, and may include your name. We will provide this information to the scrip company only as you have authorized us to do so. The scrip company may also share this information with the organizations you have chosen to receive a percentage of or information regarding your TheMoodShirt.com purchases. Many scrip companies have their own privacy policies that may differ from ours. You should review these policies carefully, as we have no control over them.
We also may share aggregate, non-personally identifiable information about you, such as your age and gender, and types of products purchased, with our business partners to fulfill our contractual obligations.
Except as described above, we do not rent, sell, or share any information we collect to or with any unaffiliated third party.
A cookie is a small data file that websites often store on your computer's hard drive when you visit. A cookie may contain information, such as a unique user ID, that is used to track the pages you've visited. TheMoodShirt.com uses cookies, but we do not store personally identifiable information in your cookie.
We use cookies in order to improve your shopping experience. Cookies enable us to keep track of your order as you shop on our site. They also allow us to recognize customers who have saved their info with us when they visit, and to provide those customers with their account information. If you save your info with TheMoodShirt.com or order from our site, we use cookies to monitor and maintain information about how you use our site and what you buy. If you have not saved your info with us or ordered from our site, we may monitor and maintain information about your use of our website in a manner that does not identify you. In either case, this information helps us to serve you better by improving our site design, as well as our products, services, contests, and promotions.
Through our use of cookies, we track and maintain the identity of the website you visited immediately prior to visiting TheMoodShirt.com. Keeping track of where you came from can help us to improve our site design and to fulfill our contracts with our business partners. We do not otherwise track any information about your use of other websites.
You can refuse cookies by turning them off in your Web browser. However, if you turn off cookies, we will not be able to track your order, which means you will be unable to make purchases from our site. Nor will we be able to recognize you as a customer who has saved your info with us, so you will be unable to access (or change or delete) your account information. Linking to our site from another website may cause technical issues for some Internet Explorer 6.0 users. If you are shopping at TheMoodShirt.com using Internet Explorer 6.0 and are having difficulty accessing the site, please check your privacy settings in your browser and set them to "Medium." If you do not wish to change your privacy settings to "Medium" and you are currently using the "Medium High," or "High" settings, you may choose to override your current cookie handling practices for individual sites that you specify. If you have any questions about ordering, please send us an email message at customerservice@TheMoodShirt.com.
Protecting your order information is our priority. We use Secure Sockets Layer (SSL) technology to ensure the security of your online order information. To check the security of your connection, look at the lower left-hand corner of your browser window after you access our secure server. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL line of your browser. If you have accessed a secure server, the first characters of the site's address should change from "http" to "https."
Some browser versions and some firewalls do not permit communication through secure servers. If this is the case for you, you'll be unable to connect to our server, so you won't be able to mistakenly place an order through an unsecured connection. If for any reason you cannot access the secure server, please feel free to send us an email message customerservice@TheMoodShirt.com.